INPress International Refund Policy

Last Updated: August 2026

At INPress International, we are committed to delivering professional, high‑quality book review services that help authors and publishers succeed. Because our services are time‑intensive and custom‑tailored to each manuscript, we operate with a clear and fair refund policy. Please read this policy carefully before placing your order.

1. General Policy

All sales of book review packages and add‑on services are final once the service begins. Due to the nature of our work—which involves assigning a qualified reviewer, reading your entire manuscript, and crafting a custom editorial review—we are unable to offer refunds after the review process has commenced.

However, we believe in transparency and fairness. The following sections outline the specific circumstances in which refunds may be considered, as well as your responsibilities as a customer.

2. Customer Responsibility – Price Package Verification

You are solely responsible for carefully reviewing and selecting the correct package and add‑on services before completing your purchase.

Our pricing is clearly displayed on our website, with distinct packages (Standard, Professional, Expedited) and clearly stated prices in USD. When you place an order, you must:

Verify that you have selected the intended package and any desired add‑ons.
Confirm that the total amount charged matches your selection.
Ensure that any discount codes or promotional offers are applied correctly before payment.

Incorrect Price or Package Selection

If you mistakenly select a lower‑priced package or enter an incorrect amount at checkout, the following will apply:

No refund will be issued for the amount already paid.
INPress International will send you an invoice for the difference between the correct package price and the amount you have already paid.
Service delivery (including review writing and publication) will begin only after the full, correct balance has been received.
If you do not settle the remaining balance within 10 business days, your order will be placed on hold, and we reserve the right to cancel the order without further refund.

This policy applies regardless of whether the error was caused by typographical mistakes, misreading package descriptions, or technical issues during checkout. We strongly recommend you double‑check your selection before clicking “Submit Order.”

3. Cancellations Before Service Commencement

If you wish to cancel your order before a reviewer has been assigned to your manuscript, you may request a cancellation by contacting us at [your email address] within 48 hours of placing your order.

A $50 USD administrative fee will be deducted from your refund to cover processing costs.
The remaining balance will be refunded to your original payment method within 7–14 business days.

Once a reviewer has been assigned or the review process has begun (whichever occurs first), cancellations are no longer accepted, and no refund will be issued.

4. Refunds Due to INPress International’s Failure

We take our commitment to you seriously. In the rare event that we fail to deliver your review within the published turnaround time for your package (6–8 weeks for Standard/Professional, 2–3 weeks for Expedited), you may be eligible for:

A partial refund equivalent to 20% of the package price, or
A complimentary Expedited upgrade on your next order, at our discretion.

To qualify, you must notify us in writing within 7 days after the missed deadline. Delays caused by force majeure, public holidays, or your own failure to provide complete manuscript files will not be grounds for refund.

If we are unable to complete your review due to unforeseen circumstances on our side, we will offer you a full refund or the option to reschedule at no additional cost—whichever you prefer.

5. Unsatisfactory Reviews – No Refund, but Option to Withhold Publication

We believe in honest, balanced criticism. Occasionally, a review may not meet your expectations, especially if it contains critical feedback.

We do not offer refunds simply because you are unhappy with the tone, content, or rating of the review.
However, you have the right to withhold publication. You may choose not to publish the review on INPress International’s website or partner platforms. You may also use the feedback privately to improve your work.
The time and effort invested by our reviewer and editorial team are non‑refundable, as the service has already been fully performed.

We encourage you to read our sample reviews and understand our editorial style before ordering, to ensure that our approach aligns with your needs.

6. Add‑On Services

For add‑on services such as Multi‑Platform Distribution, Citation Licensing, or Author Interviews:

These services are non‑refundable once they have been initiated.
If your review is not completed (e.g., because you cancel before review commencement), any add‑on fees you paid will be refunded pro‑rata, minus the administrative fee mentioned in Section 3.
If you purchase an add‑on but later decide not to use it, no refund will be issued if we have already begun work on that add‑on.

7. How to Request a Refund or Adjustment

If you believe you are entitled to a refund under the terms above, please contact us at:

Email: [your support email]
Subject Line: Refund Request – [Your Order Number]

Include your order number, the name associated with the purchase, and a brief explanation of your issue. We will respond within 3 business days and, if applicable, process your refund promptly.

8. Final Note – Your Trust Matters

INPress International was founded on a commitment to ethical publishing and editorial integrity. Our refund policy is designed to protect both you and our team, ensuring that every review we produce is taken seriously and delivered with care.

By placing an order, you acknowledge that you have read, understood, and agreed to this Refund Policy in its entirety. If you have any questions before purchasing, please reach out to us—we’re happy to clarify any points.